In September I broke a zipper on one of my Sidi Vortice Air boots. I tend to be hard on zippers and in this case the zipper just pulled off of one side. I may have damaged some of the teeth causing it to come off of the “track” but luckily with the help of some duct tape I was able to make it through the day. This gave me about four weeks to get the boots repaired for my next track day. Of course I waited for three of those weeks to pass before taking action.
Since the boots were just over a year old, they still fell under Motonation’s two year warranty. After I sent them some pictures and a brief run down of the problem. They sent me a RMA number and told me to send them to Sole Performance in Encinitas Ca, (A suburb of San Diego). I sent them out last friday afternoon and they wouldn’t be delivered until Monday. This was cutting it close.
Four business days later I receive a box and I knew it was my boot. At first glance, I thought for a second that the boot was brand new, but quickly realized it was in fact my used boot. They had put in the new zipper and it looked exactly as it did when it came from Italy. They even cleaned up all the duct tape residue I had left on there. I must say I was very impressed. I am not sure what this would have cost since Sidi picked up the tab, but next time my boots need some love, they are going to Sole Performance. If you don’t see a post on Monday where I am swearing up and down, then you know the zipper performed flawlessly. Have a great weekend everyone. I am off to the track!
